The virtual switchboard that
also picks up.

A centralita virtual is the Spanish name for a cloud telephone switchboard. It takes your company’s incoming calls and distributes them across extensions, opening hours, queues and menus, with no hardware in the office, and it is usually priced per extension. Its job is to move the call, not to handle it: when nobody at the end of the chain is free, the call lands in voicemail.

By who does the talking. A virtual switchboard routes; an AI one also answers. rednea picks up with your business name, answers the routine questions, books appointments in your calendar, takes the caller’s details and transfers urgent calls to the right person. Extensions, hours and transfers all continue to work. What changes is that a call no longer ends in a mailbox because the team was busy or had gone home.

Either, and most businesses start alongside. The usual first step is to keep the switchboard and forward only what is being lost today: out of hours, when the line is busy, or when nobody answers within a few rings. If the switchboard later stops earning its place, everything can be forwarded. Neither route touches your numbering or your provider.

rednea costs from €90 a month plus VAT with 300 minutes of call time included, with no setup fee, no per-call charge and no minimum term. A conventional centralita virtual is priced per extension, so on paper it is cheaper; the honest comparison is switchboard plus the person who answers it against rednea. A half-time employee on Spain’s 2026 minimum wage (Real Decreto 126/2026) already costs the employer more than €900 a month with social security. The full plan-by-plan breakdown is on the centralita virtual pricing page.

In Spain, "central virtual para empresas" is another name for a centralita virtual: a cloud service that receives a business’s calls and routes them across extensions, hours and menus, with no hardware in the office. What it does not do is talk: when nobody is free, the call ends in voicemail. rednea works alongside your central virtual, or your ordinary line, through standard call forwarding and answers those calls: it handles the routine questions, books appointments and passes urgent calls to the right person.

For a business of a few people, a centralita virtual usually solves the technical part (extensions, hours, forwarding) and leaves the important part open: somebody answering when everyone is busy. If you have three or four extensions and most calls are bookings, opening hours or quote requests, rednea can answer those calls within seconds and pass you only what needs a person. If that was all your switchboard did, you can forward everything to rednea and do without it.

Yes. rednea receives calls by standard forwarding, so it works with a cloud centralita virtual, a VoIP switchboard, a desk switchboard or a plain landline or mobile. You set forwarding on your switchboard (always, when busy or when unanswered) to the rednea number. Nothing to install and no change of telephone provider.

No, and it is worth saying plainly. rednea gives your team no internal extensions, softphones or IP desk phones. It is the AI assistant that answers the calls you forward to it: it talks to the caller, answers, books and transfers urgent calls to the number you choose. If your team needs extensions to call each other, keep your centralita virtual and put rednea in front of it.

Yes. The Professional plan includes 5 phone numbers and unlimited assistants, so each site or department can have its own assistant with its own greeting, hours and transfers. For larger volumes, the Scale plan adds custom numbers and API access.

Yes. rednea works through standard call forwarding, so it works with any provider and any switchboard, landline or mobile. Your published number does not change, nothing is ported, and forwarding switches off whenever you like.

It does not invent an answer. It either transfers the call to your team, immediately if the matter is urgent, or takes a structured message with name, phone number and reason and sends it to you by email. Whoever calls back has the full context in front of them.

Spanish, Catalan, English, French, German and Italian. rednea detects the caller’s language and replies naturally, with no menus and no keypresses. For hotels, coastal clinics and estate agencies with international clients that is often the difference between a lost call and a booked appointment.

You remain the data controller and rednea acts as processor, with a processing agreement under the GDPR and the Spanish LOPDGDD, encryption in transit and at rest, and retention periods you configure. Persistent data is stored in Switzerland, which is covered by an EU adequacy decision. The standard greeting has the assistant introduce itself as your business’s digital assistant, no voiceprints are created, and storing call audio can be switched off per business and per assistant.

About 30 minutes. We set up the assistant with you: the business, the opening hours, the frequent questions and a calendar if you want direct booking. Then you switch on forwarding and make a test call. Your published number never changes.