A virtual receptionist
that never clocks off.
Traditional virtual receptionist services put a human in a call centre and bill you per call, during office hours. rednea answers your phone with AI: 24/7, in six languages, booking appointments directly in your calendar — for a flat monthly price.
What is a virtual receptionist?
A virtual receptionist answers your business calls remotely so you never miss a customer. Traditional services use call-centre staff; an AI virtual receptionist like rednea uses a natural voice assistant that answers instantly, around the clock.
The category, honestly compared
Where traditional virtual receptionist services fall short
Per-call pricing punishes growth
Most human answering services charge a base fee plus a price per call or per minute. The month your marketing finally works is the month your phone bill spikes. A flat rate removes the conflict between growth and cost.
Base fee + per-call charges add up fast
Office hours only — exactly when you’re also reachable
Many virtual receptionist plans cover business hours; evenings, weekends, and holidays cost extra or aren’t offered at all. But out-of-hours is precisely where the most calls go unanswered.
Out-of-hours coverage costs extra — or doesn’t exist
Generic agents, shallow answers
A call-centre agent juggling dozens of client accounts can take a message — but rarely answer your pricing question, check your calendar, or book the appointment. The caller still has to wait for a call back.
Message-taking ≠ problem solved
The AI alternative
What an AI virtual receptionist does differently
24/7 included, not an add-on
Nights, weekends, bank holidays — no out-of-hours surcharge. The AI doesn’t do shifts, so out-of-hours coverage isn’t a premium tier, it’s the default.
Answers and books, not just messages
rednea knows your services, prices, and opening hours, sees your live calendar, and books the appointment during the call. The caller hangs up with a confirmed slot, not a “someone will call you back”.
Six languages, one receptionist
English, Spanish, French, German, Italian — detected automatically. A multilingual human reception team at this price point does not exist.
Flat £90/month, cancel monthly
One predictable line on your P&L. 300 minutes included, no per-call fees, no setup fee, no minimum term.
Live in hours
Switching is simpler than you think
Tell rednea about your business
Services, prices, opening hours, FAQs, and what counts as urgent. This becomes your receptionist’s script — yours, not a generic one.
Connect your calendar
Google Calendar or Microsoft 365. rednea sees availability in real time and books without double-bookings.
Divert your existing number
Standard call forwarding — always, when busy, or when unanswered. No porting, no number change, reversible any time.
Test call, then go live
Call your own number, try your scenarios, adjust the answers. Most businesses are live the same day.
Typical call scenarios
A receptionist that actually resolves calls
Price question that becomes a booking
A message-taking service would log “caller asked about prices”. rednea answers the question and converts the call.
Existing customer rescheduling
Reschedules happen at all hours. Handled instantly, calendar updated, slot freed for someone else.
Caller who wants a human
Transparent escalation: callers who want a human get one, with full context handed over.
GDPR and data protection
Professional on the phone, compliant behind it
UK GDPR & EU GDPR compliant
Data processing agreement, encryption in transit and at rest, configurable retention. Your callers’ data is processed lawfully and stays under your control.
Data stored in Switzerland
Persistent data stored in Switzerland under an EU adequacy decision.
Transparent AI disclosure
In the standard greeting, the assistant introduces itself as your business’s digital assistant. You write the greeting, so keep that notice in it.
No voice profiles, no biometrics
No voiceprints are created. Call recording is on by default; you can switch it off for the whole business or per assistant. Transcripts are encrypted and deleted on your schedule.
Pricing
Transparent pricing
Included
- 300 minutes
- 1 phone number
- 99 languages
Features
- AI phone assistant 24/7
- Appointment booking with calendar integration
- Web chat for your websiteNew
- 10+ voices to choose from
- Call summary by email
- Month to month, no setup fee
Included
- 1,000 minutes
- 5 phone numbers
- Unlimited assistants
- Unlimited users
Features
- Everything in Basic
- Outbound calls
Included
- From 5,000 minutes
- Custom number of phone numbers
- Unlimited assistants
- Unlimited users
Features
- Everything in Professional
- API access
- Custom SLA
Frequently asked
Virtual receptionist — AI vs traditional, answered
What is the difference between an AI virtual receptionist and a traditional one?
A traditional virtual receptionist service routes your calls to human agents in a call centre, usually during office hours, billed per call or per minute on top of a base fee. An AI virtual receptionist answers instantly with a natural voice, works 24/7 at a flat price, answers questions from your own script, and books appointments directly in your calendar. Humans excel at complex, sensitive conversations — which is why rednea transfers those to you instead of handling them itself.
How much does a virtual receptionist cost for a small business?
Traditional human services typically cost £100–400 per month depending on call volume, often with per-call charges on top. rednea costs a flat £90 per month with 300 minutes of call time included, no per-call fees, and no minimum term — month-to-month, cancel any time.
Will callers know they are talking to an AI?
Yes, with the standard greeting: the assistant introduces itself as your business’s digital assistant. You write the greeting, so keep that notice in it. A caller who asks for a person is transferred or gets a callback, by your rules. In practice, callers care most that their call is answered immediately and their issue resolved; an AI that books their appointment in one call beats a voicemail or a hold queue.
Can the AI handle calls a message-taking service can’t?
In many routine cases, yes. Because rednea is configured with your services, prices, opening hours, and live calendar, it can answer the question or book the appointment during the call instead of just logging a message. Anything outside its brief — complex, sensitive, or explicitly urgent topics — is transferred to you or captured as a prioritised callback with full context.
Do I keep my phone number?
Yes. rednea works through standard call forwarding on your existing line. There is no porting and no number change, and you can route calls to rednea always, only when busy, or only when you don’t answer.
Is it GDPR compliant?
Yes. rednea operates under the UK GDPR and EU GDPR with a data processing agreement, encryption in transit and at rest, and configurable retention. No voice profiles are created.
Further reading
AI Receptionist vs Answering Service: Which Is Right for You?
AI receptionist, human answering service, or in-house reception? An honest, vendor-neutral comparison of cost, availability, and fit.
Can AI Handle Complex Customer Enquiries by Phone?
What voice AI handles well on complex calls — multi-step requests, ambiguity, constraints — where it must hand off to humans, and how to test a vendor.
What Is an AI Phone Assistant? The Complete Guide for Businesses
What an AI phone assistant is, how it works, what it costs, and how it helps businesses stop losing customers to missed calls — in plain language.
How Much Do Missed Calls Cost Your Business? (With Calculator)
What every missed call really costs you. The maths, step by step, with a worked example and a simple calculator for your own business.
Upgrade your front desk — without hiring one.
Flat £90/month, live in hours, cancel monthly. No minimum term.
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