Under a car, hands covered in oil.
The phone still gets answered.
Your mechanics cannot leave a car on the lift to answer the phone, and the service desk is busy with customers dropping off keys. rednea answers every call in seconds, books services, MOT checks and diagnostics, takes repair-status questions for the workshop, and passes urgent calls to the right person.
What is rednea for car repair garages?
rednea is an AI phone assistant for car repair garages. It answers every call 24/7, books services, MOT checks and diagnostics into your calendar, takes repair-status and quote requests as messages for the workshop, and routes urgent calls per your rules.
Why the garage phone rings out
Why customers cannot get through to their garage
Hands on the car, not on the phone
A mechanic under a car or in the middle of a brake job cannot answer with oily hands. The phone rings on, and the customer who wanted a service books with another garage.
Every ring interrupts a job
The same question twenty times a day
“Is my car ready?” “When can you fit it in?” “What do you charge for a service?” The service desk spends the day on calls that take it away from the customers at the counter.
Status calls fill the line
New customers call when you are closed
A warning light comes on at 7 pm or on Saturday. The driver searches for a garage and calls the first one that answers. If yours goes to voicemail, the job goes elsewhere.
Evening and weekend calls lost
What changes
How rednea works in your garage
Every call answered, the workshop keeps working
rednea answers in parallel, so no mechanic has to put down the tools. Customers get an answer at once, also in the evening and at the weekend.
Services and checks, booked in the right slot
rednea asks for the car make, model and registration, and books the right job with the right duration: service, MOT preparation, tyres, diagnostics. Courtesy car requests are noted for you to confirm.
Practical answers, no improvised quotes
Opening hours, prices you publish for standard jobs, how drop-off works: rednea answers what you approve. A repair quote or a diagnosis always comes from the workshop.
Status questions go to the workshop as messages
A customer asking about their car gets a clear call-back promise. The workshop receives the registration and the question, and calls back when it has the answer.
Live in about 30 minutes
How we set rednea up for your garage
Services, prices & greeting
We record your services (servicing, MOT preparation, tyres, brakes, diagnostics, air conditioning, bodywork), the prices you publish, your hours and your greeting.
Job types & durations
We set which jobs can be booked directly and how long they take, and which need a look from the workshop first.
Calendar & urgency rules
Connection to Google Calendar or Microsoft 365, and to workshop software via iCal or API on request. Then your rules: who gets urgent calls, and what to tell a driver who has broken down.
Test call & go-live
You call your own number and try the scenarios that matter: service booking, status question, quote request, breakdown. Then you set call divert on your existing line. No number change.
Typical call scenarios
How rednea handles calls for a garage
A service booking
The right job, the right slot and the car details in one call, with the courtesy car request flagged for the team.
Is my car ready?
The status call leaves the mechanics alone and reaches the right person with the registration.
A breakdown on the road
Safety first, then the route your garage set: roadside assistance for the tow, and the call summary for the workshop right after the call.
An insurance repair
The claim details reach the workshop complete, and the driver leaves the call with a slot instead of calling the next garage.
GDPR and transparent AI
Reliable on every call
Data processing agreement under GDPR
Customer data is processed under a data processing agreement (Article 28 GDPR), with encryption in transit and at rest and retention you set.
Storage in Switzerland
Persistent data is stored in Switzerland, a country with an EU adequacy decision. Transcripts are deleted on the schedule you set.
Recording is your switch
Call recording is on by default and can be switched off in the dashboard, taking effect on the next call. Transcripts and summaries are separate and keep working.
Transparent AI, no invented quotes
Your greeting can say from the first second that a digital assistant is answering. You write the greeting, and we suggest a wording that does this — the transparency Article 50 of the EU AI Act asks for. rednea never invents a price or a diagnosis.
Pricing
Transparent pricing
Included
- 300 minutes
- 1 phone number
- 99 languages
Features
- AI phone assistant 24/7
- Appointment booking with calendar integration
- Web chat for your websiteNew
- 10+ voices to choose from
- Call summary by email
- Month to month, no setup fee
Included
- 1,000 minutes
- 5 phone numbers
- Unlimited assistants
- Unlimited users
Features
- Everything in Basic
- Outbound calls
Included
- From 5,000 minutes
- Custom number of phone numbers
- Unlimited assistants
- Unlimited users
Features
- Everything in Professional
- API access
- Custom SLA
Frequently asked
What garages ask before using rednea
Can rednea give repair quotes?
Only the prices you give it, for example a standard service or a tyre change. A repair quote that depends on the car’s condition comes from the workshop: rednea takes the request with the car details and the workshop calls back.
Can it tell customers if their car is ready?
By default, rednea does not read your workshop software. It takes the question with the registration and sends it to the right person, who calls back. If you want status answers on the phone, we discuss an integration on request.
What happens when a driver breaks down?
Your protocol decides. Typically rednea first checks that the caller is safe, tells them to call 999 or 112 if anyone is hurt, and gives them the roadside assistance or tow option you set. The workshop gets the call summary by email right after the call, so it knows the car is coming.
Does rednea handle insurance repairs?
rednea takes what the workshop needs: the insurer, the claim number, the registration and what happened. It books a slot for the workshop to look at the car. The assessment and the repair approval stay with your team and the insurer; rednea never says what the insurer pays.
Can rednea answer customers in other languages?
Yes. rednea detects the caller’s language and answers in English, Spanish, Catalan, French, German or Italian. Drivers on holiday or new to the area get the same booking and the same call-back as everyone else.
Does rednea book into our workshop calendar?
rednea books through Google Calendar, Microsoft 365 and workshop software via iCal or API on request. You decide which jobs can be booked directly and which need the workshop to look first.
Do I have to change my number?
No. You divert your existing number to rednea, from a landline or a mobile, with any provider. You can switch the divert off at any time.
What if a customer wants to speak to a mechanic?
Your greeting can say so from the first second: you write it, and we suggest a wording that says a digital assistant is answering. A customer who wants a person is transferred if someone is free, or gets a call-back with the car details already noted.
How much does it cost, and how long does setup take?
From £90 per month with 300 minutes of call time, no setup fee and no minimum term. Setup takes about 30 minutes: we configure services, job types and urgency rules, connect the calendar, and you go live with call divert on your existing number.
Further reading
How Much Does an AI Receptionist Cost? (2026 Guide)
AI receptionist pricing explained: subscription vs per-minute vs per-call models, hidden fees to watch, and how the cost compares to hiring or outsourcing.
How Many AI Receptionist Minutes Does Your Business Need?
Work out your AI receptionist minutes: typical call lengths, hang-ups, December peaks and tax season, and what happens when the allowance runs out.
Your First 14 Days With an AI Receptionist
How to fine-tune your AI receptionist in the first 14 days: prompt vs knowledge base, a greeting under ten seconds, one closing line, a ten-call test plan.
Ready to answer every customer without putting down the tools?
Live in about 30 minutes, keep your number, no minimum term.
Get started