A new client calls.
You're in a hearing.
New clients rarely leave a voicemail — they call the next firm on the list. rednea answers every call, runs a structured intake, books consultations, and transfers urgent matters to the fee-earner on duty — without ever giving legal advice.
What is rednea for law firms?
rednea is an AI phone assistant that answers calls for law firms 24/7, qualifies new-client enquiries with a structured intake, books consultations, and routes matters to the right person — GDPR-compliant, and it never gives legal advice.
The intake bottleneck
Why law firms lose new clients on the phone
Fee-earners can’t answer in hearings or meetings
The people who could qualify a new matter are exactly the people who can’t pick up — in court, in client meetings, at a police station. The enquiry goes to voicemail, and a prospective client with an urgent legal problem does not wait.
The right person is rarely at the phone
One missed enquiry can be a valuable matter
A single new instruction can be worth thousands in fees. Yet new clients rarely leave a message — they call the next firm. Every missed call is a potential matter handed to a competitor.
The firm that answers gets the call
Reception time is expensive and inconsistent
Paralegals and assistants are pulled off case work to triage the phone, and out-of-hours calls hit voicemail entirely. The result is lost matters and stressed staff.
Phone vs case work
What changes
How rednea works for your firm
Every enquiry answered
Daytime, evenings, weekends — every caller reaches a professional, on-brand assistant that takes their details instead of a voicemail beep.
Structured client intake
rednea captures the caller’s name, contact details, matter type and a short description in a consistent format. Your team gets the summary by email right after the call.
Consultations booked automatically
It sees availability and books initial consultations directly into your calendar, with conflict-of-interest questions asked per your script.
Confidentiality respected
rednea collects facts to route and book — it never advises, never comments on the merits, and transfers sensitive matters to a person per your rules.
Live in about 30 minutes
How we set rednea up for your firm
Practice areas & intake script
We map your practice areas and the questions to ask for each (matter type, urgency, opposing party for conflict checks) so intake is consistent and useful.
Routing & escalation rules
Define which matters go to which fee-earner, what counts as urgent, and when to transfer the call to a person versus take a structured message.
Calendar & connect your number
Connect Google Calendar or Microsoft 365 for consultation booking, and divert your existing number — no number change.
Test call & go-live
You run real scenarios (new instruction, urgent matter, existing-client query) and go live. From then on, every enquiry gets an answer.
Typical call scenarios
How rednea handles legal calls in practice
New-client enquiry
A qualified intake in one call — no voicemail, no lost instruction. rednea gathers facts and books; it gives no legal advice.
Urgent matter out of hours
Keywords you define trigger a transfer to the on-call fee-earner. If nobody picks up, rednea takes the details and the team gets the summary right after the call.
A dismissal at 9 pm
No legal view on deadlines: the date is noted, a consultation is booked, and the employment team sees the summary the same evening.
Existing-client status query
Routine status calls are logged and routed without interrupting case work; rednea never discloses case details it shouldn’t.
GDPR and confidentiality
Why rednea is the right partner for law firms
GDPR-compliant by design
Client data is handled under the EU and UK GDPR, with a data processing agreement, encryption in transit and at rest, and configurable retention. Persistent data is stored in Switzerland.
It never gives legal advice
rednea is strictly an intake and routing assistant. It collects facts, books, and transfers — it never comments on the merits of a matter.
Transparent AI disclosure
Your greeting can say from the first second that a digital assistant is answering. You write the greeting, and we suggest a wording that does this — the transparency Article 50 of the EU AI Act asks for.
No voice ID, no biometrics
rednea builds no voice profiles. Call recording is on by default and can be switched off in the dashboard; transcripts are encrypted with retention you control.
Pricing
Transparent pricing
Included
- 300 minutes
- 1 phone number
- 99 languages
Features
- AI phone assistant 24/7
- Appointment booking with calendar integration
- Web chat for your websiteNew
- 10+ voices to choose from
- Call summary by email
- Month to month, no setup fee
Included
- 1,000 minutes
- 5 phone numbers
- Unlimited assistants
- Unlimited users
Features
- Everything in Basic
- Outbound calls
Included
- From 5,000 minutes
- Custom number of phone numbers
- Unlimited assistants
- Unlimited users
Features
- Everything in Professional
- API access
- Custom SLA
Frequently asked
What firms ask before using rednea
Does rednea give legal advice?
No — never. rednea runs a structured intake (name, contact, matter type, brief description), books consultations and routes to the right fee-earner. It does not advise on the merits, the outcome or the time limits of any matter.
Can it handle conflict-of-interest questions?
It can ask the questions you define (e.g. opposing party) and capture the answers for your team to run a conflict check before confirming an engagement. The check and decision stay with your firm.
Is it GDPR-compliant for client data?
Yes. Data is processed under the EU and UK GDPR with a data processing agreement, encryption in transit and at rest, and configurable retention. Persistent data is stored in Switzerland. Call recording is on by default and can be switched off in the dashboard.
What happens with urgent matters?
You define keywords and scenarios that trigger a transfer to your on-call fee-earner or duty solicitor. If nobody picks up, rednea takes a structured message and your team gets the summary by email right after the call.
Does it work with our calendar and case-management tools?
rednea books consultations via Google Calendar or Microsoft 365, and connects to case-management software via iCal or API on request. We confirm the setup in the kick-off call.
Will callers know they are talking to an AI?
Your greeting can say so from the first second: you write it, and we suggest a wording that says a digital assistant is answering. A caller who wants a person is transferred if someone is free, or gets a call-back with the matter already noted.
Which languages does it handle?
English, Spanish, Catalan, French, German and Italian on one number, with automatic detection — useful for firms with international clients.
Do we have to change our phone number?
No. You divert your existing number to rednea, from a landline or a mobile, with any provider. You can switch the divert off at any time.
How much does it cost, and how long does setup take?
From £90 per month with 300 minutes included; if you need more, you add minutes. No setup fee and no minimum term. Setup takes about 30 minutes: we configure practice areas, intake questions and routing, connect the calendar, and you go live with call divert.
Further reading
AI Receptionist for Law Firms: Client Intake & Confidentiality
How an AI receptionist qualifies new clients, never misses an enquiry, and protects confidentiality at a law firm — without ever giving legal advice.
Sensitive Calls: People Lead, the AI Receptionist Prepares
Bereavement, complaints and diagnoses stay with a person. How an AI receptionist handles the routine and prepares sensitive calls. With a decision matrix.
Law Firm Intake Service Explained for Growth
Learn what a law firm intake service does, how it boosts conversion and compliance, and how to choose the right law firm intake service for your firm.
Ready to stop losing instructions to voicemail?
Cancel monthly. Live in about 30 minutes. No minimum term, no number change.
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