The phone rings at 8pm.
Your team is in the weeds.
Mid-service, nobody can stop to take a booking — so the call rings out and the table goes to the restaurant down the street. rednea answers every call, takes reservations in the caller’s language, handles the usual questions (hours, menu, allergens, parking), and passes the rest to your manager.
What is rednea for restaurants?
rednea is an AI phone assistant that answers restaurant calls 24/7, takes and changes reservations, answers common questions (hours, menu, allergens), and does it in the caller’s language — GDPR-compliant.
The service-hours problem
Why restaurants lose bookings on the phone
Calls peak exactly when you can’t answer
Booking calls come in during service, when every member of staff is on the floor or in the kitchen. The phone rings out, and a would-be table books somewhere else.
Peak calls = peak service
Tourists and international guests can’t always get through
In tourist areas many calls come in English, German, French or other languages your team may not cover on every shift — so those guests are lost before they arrive.
Language = lost cover
Out of hours, the table goes elsewhere
People plan dinners in the evening and at weekends, often when you’re closed. A guest who reaches voicemail at 11 pm books the place that answers, and a guest who cannot cancel simply does not turn up.
Empty tables = lost margin
What changes
How rednea works for your restaurant
Every call answered, even mid-rush
Your team stays on the floor. rednea takes the booking, answers the question, or captures the request — no ringing out, no lost tables.
Reservations taken, changed and cancelled
rednea takes party size, date, time and special requests, books into your calendar, and handles changes and cancellations at any hour. A cancelled table is free again at once for the next caller.
In the guest’s language
It detects whether the caller speaks English, Spanish, Catalan, French, German or Italian and replies in kind — ideal for tourist-facing venues.
Common questions handled the same way every time
Opening hours, location and parking, set menus, allergens and dietary options, private-hire questions — answered with the information you approve.
Live in about 30 minutes
How we set rednea up for your venue
Menu, hours & booking rules
We record your hours, capacity, set menus, allergen information and booking rules (largest party size, last seating, how long a table is held), so the answers are accurate.
Connect your calendar
Reservations go into Google Calendar or Microsoft 365, or into your booking software via iCal or API on request, with live availability and no double bookings.
Languages & escalation
We confirm the languages to handle and when to pass a call to a manager — large groups, private hire, a complaint.
Test call & go-live
You test a booking, a change and an allergen question, then set call divert on your existing number. From then on, no booking call rings out.
Typical call scenarios
How rednea handles restaurant calls in practice
Booking during service
A booking taken mid-rush without a single staff member leaving the floor.
International guest
rednea detects the language and replies in it — the guest is served, not lost to a language barrier.
Allergen / menu question
Common questions answered consistently, and turned into a booking where it makes sense.
A group of 14 for a work dinner
Large groups go to the person who decides. The manager gets a summary by email right after the call, with every detail needed to call back.
GDPR and reliability
Why rednea is the right partner for hospitality
GDPR-compliant by design
Guest contact details are handled under the EU and UK GDPR, with a data processing agreement, encryption and retention you set. Persistent data is stored in Switzerland.
Always available, never flustered
No sick days, no off-nights, no “we’re too busy to take the call.” Every caller gets the same calm, correct answer.
Transparent AI
Your greeting can say from the first second that a digital assistant is answering. You write the greeting, and we suggest a wording that does this — the transparency Article 50 of the EU AI Act asks for.
Your team back on the floor
Staff stop running to the phone mid-service. Service quality goes up, and no booking call goes unanswered.
Pricing
Transparent pricing
Included
- 300 minutes
- 1 phone number
- 99 languages
Features
- AI phone assistant 24/7
- Appointment booking with calendar integration
- Web chat for your websiteNew
- 10+ voices to choose from
- Call summary by email
- Month to month, no setup fee
Included
- 1,000 minutes
- 5 phone numbers
- Unlimited assistants
- Unlimited users
Features
- Everything in Basic
- Outbound calls
Included
- From 5,000 minutes
- Custom number of phone numbers
- Unlimited assistants
- Unlimited users
Features
- Everything in Professional
- API access
- Custom SLA
Frequently asked
What restaurants ask before using rednea
Can it take and change bookings?
Yes. rednea takes party size, date, time and special requests, books into your calendar, and handles changes and cancellations. You set the rules: largest party size, last seating, which tables are held back.
Does it really handle other languages?
Yes — it detects the caller’s language (English, Spanish, Catalan, French, German, Italian) and replies in it, on the same number. Ideal for tourist-facing venues.
Can it answer allergen and menu questions?
It answers the questions you configure — set menus, allergens, dietary options, hours, parking — and notes special requirements on the booking. It does not give allergen guarantees beyond the information you provide; a guest with a severe allergy is passed to your team.
What about big group or private-event enquiries?
You decide where they go. rednea takes the details and transfers the call to a manager if someone is free; if not, the manager gets the call summary by email right after the call and calls back.
Does it work with our booking system?
rednea books through calendar interfaces: Google Calendar, Microsoft 365, and booking software via iCal or API on request. We confirm the integration path in the kick-off call.
Do I need a new phone number?
No. You divert your existing number to rednea, from a landline or a mobile, with any provider. You can switch the divert off at any time.
Is it GDPR-compliant?
Yes — guest data is processed under the EU and UK GDPR with a data processing agreement, encryption and retention you set. Persistent data is stored in Switzerland. Call recording is on by default and can be switched off in the dashboard.
How much does it cost?
From £90 per month with 300 minutes of call time included; if you need more, you add minutes. No setup fee and no minimum term.
Will guests know they are talking to an AI?
Your greeting can say so from the first second: you write it, and we suggest a wording that says a digital assistant is answering. A guest who wants a person is transferred if someone is free, or gets a call-back with the booking details already taken down.
Further reading
AI Receptionist for Restaurants: Bookings, Languages & No-Shows
How an AI receptionist takes bookings mid-service, answers in the guest’s language, and cuts no-shows — for restaurants with international diners.
Restaurant Answering Service: A 2026 Guide for Small Venues
A restaurant answering service captures bookings, takeaway orders & menu questions 24/7. Learn what to look for and how AI fits small UK venues.
How Much Does an AI Receptionist Cost? (2026 Guide)
AI receptionist pricing explained: subscription vs per-minute vs per-call models, hidden fees to watch, and how the cost compares to hiring or outsourcing.
Ready to stop losing tables to a ringing phone?
Cancel monthly. Live in about 30 minutes. No minimum term, no number change.
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