What it really costs
to have someone answer.
In Spain a centralita virtual, a cloud switchboard, is usually priced per extension, with numbers and minutes on top. It is cheap because it routes calls; it does not answer them. rednea publishes its price: €90 a month plus VAT with 300 minutes of call time, so every call is answered. It works on top of your existing line or switchboard. No minimum term and no setup fee.
How much does a centralita virtual cost?
A centralita virtual is almost always priced per extension per month, with numbers and minutes billed separately. rednea is a fixed monthly plan with included minutes: €90 a month plus VAT with 300 minutes, no setup fee, no minimum term.
Why comparing is hard
The switchboard fee is the small part of the bill
Priced per extension, so it grows with the team
A centralita virtual is usually billed per user or per extension. Every new person is another fee, and the price on the website was for a single seat. Always ask what it costs with your whole team, not with one.
Price it with every seat, not one
Numbers, minutes and handsets are extra
A geographic or 900 number, minutes to mobiles, desk IP phones, recording and advanced statistics are often quoted separately. Some plans carry a minimum term, especially when they include handsets or come bundled with fibre.
Ask what you will pay after a year
A switchboard does not pick up. Somebody has to
A switchboard distributes calls between people. When they are all busy or gone for the day, the call ends in voicemail. A half-time employee on Spain’s minimum wage already costs the employer more than €900 a month with social security, and covers about twenty of the week’s 168 hours.
The real cost is the person, not the extension
Cheap can be expensive in lost calls
A cheap centralita virtual that sends the 6:30pm call to voicemail saves a few euros on the fee and loses the customer who dialled the next search result. Compare on what each unanswered call costs, not on the fee alone.
Price per answered customer, not per extension
What you pay with rednea
rednea pricing in full, VAT on top
Basic: €90 a month, 300 minutes
For roughly 1 to 10 calls a day. 24/7 phone assistant, appointment booking with calendar integration, 1 phone number, 100 text notifications, a summary of every call by email and text, web chat and a choice of 10+ voices.
Professional: €290 a month, 1,000 minutes
For roughly 10 to 50 calls a day. Everything in Basic plus 5 phone numbers, 1,000 text notifications, unlimited assistants and users, and outbound calling. Useful with several sites or departments.
Scale: from €590 a month, from 5,000 minutes
From about 50 calls a day. Everything in Professional plus custom numbers, unlimited text notifications, API access and a custom SLA.
Extra minutes at the same price
Go over your allowance in a month and you buy more at your plan’s own per-minute price. No penalty rate for a busy month and no surcharge for nights or holidays. Pay a year in advance and the price drops by 10%.
Before you sign
How to compare switchboard prices without the traps
Count your real calls
Pull last month’s log from your provider or your switchboard: how many calls come in, how long they last and how many go unanswered. Most businesses guess high on volume and low on length.
Convert every offer to one monthly price
Per extension, per minute or a fixed fee cannot be compared until you run your own numbers through each. Use your busiest month of the year, the one that breaks a per-minute budget.
Ask what the fee leaves out
Setup fee, minimum term, numbers, minutes to mobiles, handsets, recording, night hours and what happens when you exceed the allowance. Get each point in writing before comparing.
Call yourself at 8pm
Price is half the decision. Call your own number out of hours and listen to what a customer hears: how many rings, which message, and whether anyone can book them in. Then decide which option is the cheap one.
Worked examples
Which plan fits your call volume
A three-person office, about 8 calls a day
The plan most single-site offices, workshops and practices land on, at a price that does not move with the season.
A busy clinic, about 30 calls a day
At this volume, minutes and sites decide the plan, not a feature list.
Weighed against hiring someone for the phone
The honest comparison, including the part rednea does not replace.
Someone who already has a cheap switchboard
rednea does not compete with the per-extension fee. It adds to it, to cover the gap the switchboard leaves open.
Someone asking for a flat rate
A fixed, known price in the month the phone rings a lot and the month it rings a little.
Plain terms
The small print, in large type
No minimum term and no setup fee
You pay month by month and can cancel at the end of any month. No setup fee and no annual commitment. Paying a year in advance takes 10% off, but the monthly plan does not require it.
No trial period and no refunds
rednea runs no unpaid trial period and does not refund payments. What it offers instead is a one-month commitment. Before paying anything you can call a demo and hear exactly what your callers would hear.
Keep your number and your provider
rednea works through standard call forwarding from your line or your switchboard, with any provider. There is no porting to pay for and no number to reclaim if you leave: you switch the forwarding off.
GDPR and data stored in Switzerland
You are the controller and rednea the processor, with a processing agreement under the GDPR and Spain’s LOPDGDD. Persistent data is stored in Switzerland, a country covered by an EU adequacy decision. You write the greeting, and it can say from the first second that a digital assistant is answering.
Pricing
Transparent pricing
Included
- 300 minutes
- 1 phone number
- 100 SMS notifications
- 99 languages
Features
- AI phone assistant 24/7
- Appointment booking with calendar integration
- Web chat for your websiteNew
- 10+ voices to choose from
- Call summary by email & SMS
- Month to month, no setup fee
Included
- 1,000 minutes
- 5 phone numbers
- 1,000 SMS notifications
- Unlimited assistants
- Unlimited users
Features
- Everything in Basic
- Outbound calls
Included
- From 5,000 minutes
- Custom number of phone numbers
- Unlimited SMS notifications
- Unlimited assistants
- Unlimited users
Features
- Everything in Professional
- API access
- Custom SLA
Frequently asked
Centralita virtual pricing, explained
How much does a centralita virtual cost?
It depends on the billing model. The usual one is a monthly fee per extension or per user, with numbers, minutes to mobiles and any handsets on top, so the total rises with every person you add. rednea is not a switchboard with extensions: it is the assistant that answers the calls forwarded to it. It costs €90 a month plus VAT with 300 minutes, €290 with 1,000 minutes or from €590 with 5,000 minutes, with no setup fee, no per-call charge and no minimum term.
Is there a flat-rate option?
rednea has a fixed price, which is what most people mean by a flat rate: the same amount every month, no per-call charge and no premium for nights or holidays. It is not unlimited minutes: each plan includes 300, 1,000 or from 5,000 minutes. Go over in a month and you buy minutes at your plan’s per-minute price; go over every month and the next plan up works out better.
Which is the cheapest centralita virtual?
On the per-extension fee, almost any cloud switchboard is cheaper than rednea, and there is no point pretending otherwise. The useful question is what it costs you, at the end of the month, to have somebody answer. A cheap switchboard plus the person who answers it adds up to far more than the fee, and a cheap switchboard with nobody behind it sends calls to voicemail.
What does a receptionist cost in Spain?
At least what the law sets. Spain’s 2026 minimum wage is €1,221 a month in 14 payments, €17,094 a year full time (Real Decreto 126/2026). On top of that the employer pays social security: in 2026, common contingencies, unemployment on a permanent contract, FOGASA and vocational training add 29.90%, before the MEI and the workplace-accident premium. So full time on the minimum wage costs more than €1,800 a month and half time more than €900. The sector’s collective agreement can set more, never less.
Do prices include VAT?
No. rednea’s prices are net: €90, €290 and from €590 a month, with VAT added on the invoice. Compare switchboard offers on the same basis.
Is there a trial before paying?
There is no unpaid trial period and there are no refunds. The smallest commitment is one month, which you can cancel when it ends. Before paying anything you can call a demo and hear how the assistant sounds and behaves.
Do I have to change provider or port my number?
No. rednea receives calls by standard forwarding from your landline, mobile, or cloud or VoIP switchboard, with any provider. Your published number does not change, nothing is ported, and leaving means switching the forwarding off.
Does rednea replace my centralita virtual?
It can, but it does not have to. rednea gives you no extensions and no softphones: it answers calls. If your switchboard only ever sent callers to voicemail, you can forward everything to rednea and drop that fee. If it organises a team with extensions, keep it and forward to rednea only what is being lost today.
Further reading
What Is an Answering Service and Does Your Business Need One
What is an answering service? Plain-English guide to types, costs, and how live and AI answering services help UK small businesses never miss a call.
AI Receptionist vs Answering Service: Which Is Right for You?
AI receptionist, human answering service, or in-house reception? An honest, vendor-neutral comparison of cost, availability, and fit.
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