No paid office.
Still always reachable.
The coach is on the pitch, the secretary is at work, the treasurer is at home with the children. rednea answers every call to the club number, gives training times, fees and event details, takes sign-ups and passes the rest to the right volunteer — 24/7, month-to-month.
What is rednea for clubs and associations?
rednea is an AI phone assistant for clubs, associations and federations. It answers every call 24/7, gives training times, fees and event details, takes sign-ups and messages, and passes other topics to the right volunteer. No paid office needed.
Why the club phone goes unanswered
Volunteers run the club, and the phone runs them
The coach is a coach, not a switchboard
Whoever stands on the touchline with the under-10s on a Tuesday evening cannot also return calls from parents who want a trial session. The calls pile up, and the volunteer who answers them all is the one who quits first.
Calls land on whoever is least free
Callers ring when the committee is at work
The chair has a day job, the secretary has a family. A new member who calls at lunchtime or a parent who calls at 9 pm reaches voicemail, and the next club in town picks up instead.
Office hours that no volunteer can keep
The same five questions, all season
Where is training? What do subs cost? When does registration close? Is Saturday’s match still on? When is the AGM? Each committee member hears these questions dozens of times a season, and every answer is time not spent on the club.
Routine questions take the volunteer hours
What changes
How rednea works for your club
Volunteers only take the calls that need them
rednea answers the routine questions with the information your committee approves. Coaches, the treasurer and the chair get only the calls and messages that really need them.
One club number, the right person behind it
You set the topics: training to the coach, subs and payments to the treasurer, press and sponsors to the chair. When that person is free, rednea transfers the call. When not, it takes a complete message.
Sign-ups taken while you sleep
Trial sessions, tournament entries, camp places and event tickets: rednea takes the details in a fixed order and books into your calendar where you use one. The committee gets a summary by email right after each call.
Flexible with the season
Month-to-month, no setup fee. Many clubs use rednea all year; others start it for the registration weeks or before a big event and pause in the summer break.
Live in about 30 minutes
How we set rednea up for your club
Club facts & greeting
We record your teams or sections, training times and venues, membership categories and subs, event dates and your greeting, including a line that says a digital assistant is answering.
Topics & people
We set who takes which topic: coaches, treasurer, secretary, chair or a welfare officer. For each one you decide whether rednea transfers the call or takes a message.
Calendar & sign-up questions
Connection to Google Calendar or Microsoft 365 for trial sessions and bookings, and the questions for each sign-up: name, age group, contact, emergency contact for juniors where your rules ask for it.
Test call & go-live
You call your own number and try the questions members ask. Then you set call divert on the club line. No number change, reversible in seconds.
Typical call scenarios
How rednea handles calls in club life
A parent wants a trial session
Training times, the venue and a clean handover to the coach, without the chair being involved.
Is Saturday’s match still on?
rednea gives the status your committee keeps up to date in the dashboard. Change the note once, and the next caller gets the new answer.
A tournament entry at 10 pm
A complete entry in one call. The treasurer gets a summary with every detail and only sends the payment request.
A question for the treasurer
Money questions go to the person responsible. rednea never promises a refund; it takes the facts so the treasurer can act.
GDPR and member data
Why rednea fits a club that runs on volunteers
Member data handled under the GDPR
Names, phone numbers and what members say are personal data, and data about juniors needs extra care. rednea processes it under a data processing agreement, with encryption in transit and at rest. Persistent data is stored in Switzerland.
The right person for each topic
You define which topics go to which volunteer. rednea follows those rules on every call, so a welfare question never ends up with the kit manager.
Transparent AI, your greeting
Your greeting can say from the first second that a digital assistant is answering. You write the greeting, and we suggest a wording that does this — the transparency Article 50 of the EU AI Act asks for.
Recording is your switch
Call recording is on by default and can be switched off per assistant in the dashboard, taking effect on the next call. Transcripts and summaries keep working. You set how long transcripts are kept.
Pricing
Transparent pricing
Included
- 300 minutes
- 1 phone number
- 99 languages
Features
- AI phone assistant 24/7
- Appointment booking with calendar integration
- Web chat for your websiteNew
- 10+ voices to choose from
- Call summary by email
- Month to month, no setup fee
Included
- 1,000 minutes
- 5 phone numbers
- Unlimited assistants
- Unlimited users
Features
- Everything in Basic
- Outbound calls
Included
- From 5,000 minutes
- Custom number of phone numbers
- Unlimited assistants
- Unlimited users
Features
- Everything in Professional
- API access
- Custom SLA
Frequently asked
What committees ask before using rednea
Is rednea worth it for a small club?
It is worth it when volunteers lose evenings to the phone, or when new members do not get through. rednea costs from £90 a month with 300 minutes included. The real gain is that coaches coach and the committee works on the club, not on callbacks.
Can we use rednea only in the busy weeks?
Yes. There is no minimum term, so you can start rednea for the registration weeks or before a tournament and stop it in the summer break. Your configuration stays in the account, so a restart takes minutes.
How does rednea pass calls to the right volunteer?
You give each topic a person: training to the coach, subs to the treasurer, press and sponsors to the chair. When the caller agrees, rednea transfers the call to that person if they are free. If not, it takes a structured message, and the committee gets the summary by email right after the call.
Does rednea answer questions about safeguarding or a complaint?
rednea does not handle these topics itself. You decide who takes them, for example your welfare officer. rednea passes the call to that person if they are free, or takes a short message and tells the caller who will call back. If someone is in danger, it tells the caller to call 999 or 112.
Do callers know they are talking to an AI?
Your greeting can say so from the first second: you write it, and we suggest a wording that says a digital assistant is answering. A caller who wants a person is transferred if someone is free, or gets a call-back with the question already noted.
How do we keep the answers up to date?
In the dashboard. A new training time, a cancelled match or a new event price takes a minute to change, and the next caller hears the new answer. No technical knowledge is needed.
What happens to our current club number?
You keep it. rednea starts with call divert on your existing line, from a landline or a mobile, with any provider: always, only when nobody answers, or only in the evening. You can switch the divert off at any time.
Is member data safe with rednea?
rednea processes member data under a data processing agreement, with encryption in transit and at rest, and retention you set. Persistent data is stored in Switzerland, a country with an EU adequacy decision. Call recording is on by default and you can switch it off in the dashboard.
Does rednea work for clubs other than sports?
Yes. Choirs, bands, theatre groups, scouts, residents’ associations and federations get the same kind of calls: dates, fees, membership, events. We set up the answers for your type of club in the kick-off call.
Further reading
How Many AI Receptionist Minutes Does Your Business Need?
Work out your AI receptionist minutes: typical call lengths, hang-ups, December peaks and tax season, and what happens when the allowance runs out.
8 Phone Greeting for Business Templates
Use these phone greeting for business templates for multilingual service, booking, lead qualification, FAQs, and AI-assisted customer support.
Where Is Your AI Receptionist’s Data Stored — and Why It Matters
Data residency for voice AI: why where your call data is processed matters, what UK/EU GDPR says about transfers, and the questions to ask any provider.
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