A buyer calls about a listing.
You're at a viewing.
In property, the agent who answers first often gets the buyer. But you’re out at viewings and valuations when the calls come in. rednea answers every call, qualifies the lead, books viewings, and takes tenant and maintenance calls the way your rules say.
What is rednea for estate agents?
rednea is an AI phone assistant that answers estate-agency calls 24/7, qualifies buyer and tenant enquiries, books viewings and valuations, and routes maintenance and management calls — GDPR-compliant.
The speed-to-lead problem
Why estate agents lose leads on the phone
A buyer who gets no answer calls the next agent
A buyer who sees a listing on a portal calls while the interest is fresh. If nobody picks up, the next listing is one tap away, and the buyer rings that agent instead. Voicemail rarely gets a message back.
The agent who answers gets the call
You’re out when the calls come in
Viewings, valuations and time on the road mean the phone rings when no one’s at the desk. Evenings and weekends — when buyers have time to call — often go to voicemail entirely.
Calls come when you’re out
Tenant and maintenance calls drown out new business
Letting agents field repairs, referencing and admin calls all day, so new-instruction and viewing enquiries get buried — and lost.
New business buried under admin
What changes
How rednea works for your agency
Respond first, every time
rednea answers within seconds, 24/7, so the buyer or vendor speaks to your agency first — not to a voicemail and not to the next agent.
Leads qualified on the call
It captures budget, the property or area of interest, buy/rent/sell intent and contact details. Your team gets the summary by email right after the call.
Viewings booked automatically
rednea checks availability and books viewings and valuations straight into your calendar — no phone tag.
Tenant & maintenance routed
Repair reports, referencing and management queries are captured and routed, and urgent ones are transferred to the person on duty, keeping new business clear.
Live in about 30 minutes
How we set rednea up for your agency
Listings, areas & lead questions
We configure your areas, sales vs lettings, and the questions to qualify a lead (budget, timeline, buy/rent/sell, property of interest).
Routing & emergency rules
Define who gets which lead, and what counts as an urgent maintenance issue that is transferred to the person on duty.
Calendar & connect your number
Connect Google Calendar or Microsoft 365 for viewings, and property software via iCal or API on request. Then divert your existing number — no number change.
Test call & go-live
You run a buyer enquiry, a viewing booking and a maintenance call, then go live. From then on, every lead gets an answer.
Typical call scenarios
How rednea handles property calls in practice
Buyer enquiry on a listing
A portal lead qualified and a viewing booked in one call — before the buyer rings the next agent.
Vendor valuation request
A vendor lead captured and booked, not lost to voicemail.
A landlord wants to let a flat
A new lettings instruction captured with the key details. rednea gives the fee answers you approve and books the follow-up.
Tenant maintenance call
Management calls captured and routed per your rules, keeping new-business lines clear.
Compliant and reliable
Why rednea is the right partner for estate agents
Respond first, automatically
Every caller gets an answer within seconds, 24/7, without you being at the desk.
GDPR-compliant
Buyer, vendor and tenant data is handled under the UK and EU GDPR, with a data processing agreement, encryption and configurable retention. Persistent data is stored in Switzerland.
Transparent AI disclosure
Your greeting can say from the first second that a digital assistant is answering. You write the greeting, and we suggest a wording that does this — the transparency Article 50 of the EU AI Act asks for.
No number change, no lock-in
Keep your number, go live in about 30 minutes, and cancel any time.
Pricing
Transparent pricing
Included
- 300 minutes
- 1 phone number
- 99 languages
Features
- AI phone assistant 24/7
- Appointment booking with calendar integration
- Web chat for your websiteNew
- 10+ voices to choose from
- Call summary by email
- Month to month, no setup fee
Included
- 1,000 minutes
- 5 phone numbers
- Unlimited assistants
- Unlimited users
Features
- Everything in Basic
- Outbound calls
Included
- From 5,000 minutes
- Custom number of phone numbers
- Unlimited assistants
- Unlimited users
Features
- Everything in Professional
- API access
- Custom SLA
Frequently asked
What agents ask before using rednea
Can it qualify leads, not just take messages?
Yes — it captures budget, intent (buy/rent/sell), the property or area, timeline and contact details, so a qualified lead reaches the right negotiator, not just a name and number.
Will it book viewings into our calendar?
Yes, via Google Calendar or Microsoft 365 — it checks availability and books viewings and valuations directly, with no double bookings. Property software connects via iCal or API on request.
Can it answer questions about a listing?
With the details you give it: price, bedrooms, size, availability, parking. rednea does not invent anything. If a buyer asks something you have not provided, it notes the question and a negotiator calls back.
Can it handle tenant and maintenance calls separately?
Yes. You set the routing: management and maintenance calls are captured and routed, and the cases you define as urgent are transferred to the person on duty, keeping new-business enquiries clear.
Is it GDPR-compliant?
Yes — data is processed under the UK and EU GDPR with a data processing agreement, encryption and configurable retention. Persistent data is stored in Switzerland. Call recording is on by default and can be switched off in the dashboard.
Which languages does it handle?
English, Spanish, Catalan, French, German and Italian on one number, with automatic detection — useful for international buyers and for agencies in coastal and tourist areas.
Will callers know they are talking to an AI?
Your greeting can say so from the first second: you write it, and we suggest a wording that says a digital assistant is answering. A buyer or seller who wants a person is transferred to the negotiator on duty if someone is free, or gets a call-back with the details already captured.
Do we have to change our phone number?
No. You divert your existing number to rednea, from a landline or a mobile, with any provider. You can switch the divert off at any time.
How much does it cost?
From £90 per month with 300 minutes included; if you need more, you add minutes. No setup fee and no minimum term. Setup takes about 30 minutes, and we do the configuration for you.
Further reading
AI Receptionist for Estate Agents: Qualify Leads & Respond First
How an AI receptionist responds first to every property lead, qualifies buyers and tenants, and books viewings — even when you’re out at a viewing.
How an AI Receptionist Qualifies Leads on the Phone
How AI lead qualification works on a first call: what gets captured, how the conversation stays natural, routing rules for hot leads, what stays human.
Real Estate Answering Service That Books Leads
How a real estate answering service captures leads, books showings, and scales with AI or humans. Features, pricing, KPIs, and FAQs inside.
Ready to respond first to every lead?
Cancel monthly. Live in about 30 minutes. No minimum term, no number change.
Get started