The phone rings mid-session.
Your hands stay on the patient.
A treatment session leaves no gap to answer the phone, and most clinics have no full-time receptionist. rednea answers every call in seconds, books first assessments and follow-ups with the right duration, takes down insurer and referral details, and passes urgent calls to your team the way your protocol says.
What is rednea for physiotherapy clinics?
rednea is an AI phone assistant for physiotherapy clinics. It answers every call 24/7, books first assessments and follow-ups into your calendar, records insurer and referral details, answers practical questions, and escalates urgent calls per your protocol. It never gives medical advice.
Why the clinic phone keeps ringing out
Two hands on the patient, none for the phone
Treatment sessions cannot be paused
Manual therapy, a dry-needling session or a supervised exercise block takes your full attention for 30 to 60 minutes. Leaving the patient to answer the phone breaks the session and the trust. The few minutes between patients go to notes, not to callbacks.
A full session with no free hand
Small teams, rarely a full-time front desk
Many clinics run with two to five physiotherapists and a part-time receptionist, or none at all. The owner does the admin, the invoicing and the phone between patients. When everyone is treating, the phone goes to voicemail, and new patients do not leave messages.
Reception often part-time or shared
A missed first call is a lost course of treatment
A new patient with back pain or a sports injury calls the next clinic on the list when nobody answers. That is not one appointment lost, but the full course of sessions that would follow it. Meanwhile, reschedules and price questions occupy the line when the team is free.
One missed call, several lost sessions
What changes
How rednea works in your clinic
Every call answered, every session undisturbed
rednea answers in parallel, so the phone never interrupts a treatment. New patients get an appointment on the first call instead of a voicemail, also in the evening and at the weekend.
First assessments and follow-ups, booked correctly
rednea asks whether the patient is new or already in treatment, which area hurts in the patient’s own words, and how they pay. Then it books a first assessment with the longer slot or a follow-up with the standard one, with the therapist you assign.
Practical answers, never clinical ones
Prices, session packs, what to bring, parking, whether you treat a given speciality — rednea answers the questions you approve. Symptoms, diagnoses and treatment choices always go to a physiotherapist.
Urgent calls follow your protocol
You decide which situations go straight to a therapist and which get a priority message. When a caller thinks it is an emergency, rednea tells them to call 999 or 112 now, and your team gets the call summary by email right after the call.
Live in about 30 minutes
How we set rednea up for your clinic
Services, prices & greeting
We record your treatments (manual therapy, sports physiotherapy, pelvic floor, neurological rehabilitation, dry needling, therapeutic exercise or Pilates), prices and session packs, opening hours and your greeting.
Appointment types & intake questions
We set the duration of a first assessment and a follow-up, which therapist treats what, and the intake questions: new or existing patient, area, self-pay or insurer, referral or accident case.
Calendar & escalation rules
Connection to Google Calendar or Microsoft 365, and to practice software via iCal or API on request. Then your rules: who takes urgent calls, what counts as urgent, and the exact emergency wording.
Test call & go-live
You call your own number and try the scenarios that matter: new patient, reschedule, insurer question, urgent call. Then you set call divert on your existing line. No number change, reversible in seconds.
Typical call scenarios
How rednea handles calls in a physio clinic
A new patient calls while everyone is treating
The intake and the right first-assessment slot in one call. The therapist gets a summary with the reason for the visit before the patient arrives.
A question about insurance cover
rednea records the details and gives the general answer you approved. It never confirms cover itself; your team checks it.
A reschedule at 9:30 pm
The patient moves the appointment when they remember, not when the line is free. The freed slot is back in the calendar the same evening.
A call that sounds like an emergency
No assessment, no reassurance: the emergency wording your clinic configured, given at once. The team reads the call summary right after the call.
«We're an SME, so we need to keep costs tight but still provide a good patient experience while respecting data protection laws. I'm very happy to have found rednea, as it ticks all the right boxes. On top of that, their team has been extremely supportive.»
Sergio LegrantCOO, start.physioGDPR Article 9 and patient confidentiality
Built for the care a health practice owes its patients
Health data handled under GDPR Article 9
What a patient says about pain or an injury can be special-category data under Article 9 of the GDPR. rednea processes it under a data processing agreement, with encryption in transit and at rest, and supports your Data Protection Impact Assessment.
Storage in Switzerland, retention you set
Persistent data is stored in Switzerland, a country with an EU adequacy decision. You set how long transcripts are kept, and they are deleted on that schedule.
Recording is your switch
Call recording is on by default and can be switched off per assistant in the dashboard, taking effect on the next call. Transcripts and summaries are separate and keep working. If you do not want to store patient voices, switch it off before go-live.
Clear clinical limits, transparent AI
rednea never gives medical advice and never assesses symptoms. Your greeting can say from the first second that a digital assistant is answering. You write the greeting, and we suggest a wording that does this — the transparency Article 50 of the EU AI Act asks for. No voice profiles are created.
Pricing
Transparent pricing
Included
- 300 minutes
- 1 phone number
- 99 languages
Features
- AI phone assistant 24/7
- Appointment booking with calendar integration
- Web chat for your websiteNew
- 10+ voices to choose from
- Call summary by email
- Month to month, no setup fee
Included
- 1,000 minutes
- 5 phone numbers
- Unlimited assistants
- Unlimited users
Features
- Everything in Basic
- Outbound calls
Included
- From 5,000 minutes
- Custom number of phone numbers
- Unlimited assistants
- Unlimited users
Features
- Everything in Professional
- API access
- Custom SLA
Frequently asked
What clinic owners ask before using rednea
Can rednea tell a first assessment from a follow-up?
Yes. rednea asks whether the caller is a new patient or already in treatment. A first assessment gets the longer slot you set, a follow-up the standard one, and the appointment goes to the therapist you assign for that treatment. This keeps the day plan on time.
Does rednea give advice on symptoms or exercises?
No. rednea answers only the practical questions you approve: prices, session packs, opening hours, what to bring, which specialities you offer. A question about pain, an exercise or a diagnosis becomes a structured message for a physiotherapist, or an escalation per your protocol. The assistant does not interpret symptoms and does not reassure.
What happens with urgent or emergency calls?
Exactly what your protocol says. You decide which situations go straight to a therapist on duty and which become a priority callback. When a caller thinks it is an emergency, rednea does not assess it: it tells them to call 999 or 112 now. Your team gets the call summary by email right after the call.
How does rednea handle insurer and accident cases?
rednea asks how the patient pays: self-pay, a session pack, private health insurance, or an accident case covered by an insurer. It records the insurer’s name and any authorisation number the patient has. It never confirms cover; your team checks that before the first session.
Does rednea work with our practice software?
rednea books through calendar interfaces: Google Calendar, Microsoft 365, and practice software via iCal or API on request. We confirm the integration path in the kick-off call. Where no direct connector exists, the workflow runs through Google Calendar or Outlook, with live availability and no double bookings.
We have several clinics. Does that work?
Yes. Each location gets its own greeting, opening hours and calendar. rednea knows which number the patient called and answers for that clinic, so a group with several sites works under one account.
Do older patients cope with an AI assistant?
Physiotherapy has many older patients, often with back, hip or knee problems. rednea speaks in short, clear sentences, asks one question at a time and repeats when asked. A patient who wants a person is transferred if someone is free, or gets a priority callback.
Is rednea GDPR-compliant for patient data?
Yes. What patients say can be special-category data under Article 9 of the GDPR, and rednea treats it that way: a data processing agreement, encryption in transit and at rest, retention you set, and support for your DPIA. Persistent data is stored in Switzerland. Call recording is on by default and you can switch it off in the dashboard.
How much does it cost, and how long does setup take?
From £90 per month with 300 minutes of call time, no setup fee and no minimum term. Setup takes about 30 minutes: we configure your services, appointment types, intake questions and escalation rules, connect the calendar, and you go live with call divert on your existing number.
Further reading
AI Receptionist for Older Callers: What Works
Older callers and an AI receptionist: with a clear, neutral voice, a calm pace and one question per step, you reach your regulars over 70 as well.
One AI Receptionist for Multiple Locations and Brands
How an AI receptionist handles multiple locations, brands and departments with one line per unit: own number, greeting, prompt and summary recipients.
Where Is Your AI Receptionist’s Data Stored — and Why It Matters
Data residency for voice AI: why where your call data is processed matters, what UK/EU GDPR says about transfers, and the questions to ask any provider.
Ready to answer every call — with both hands on the patient?
Live in about 30 minutes, keep your number, no minimum term.
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