Your crews are on the road.
Every quote request is still taken.
At the end of the month every crew is out, the office is coordinating three moves at once, and new customers call for a quote. rednea answers every call, takes complete quote requests with addresses, floors and volume, books survey visits, and passes moving-day problems straight to your coordinator.
What is rednea for moving companies?
rednea is an AI phone assistant for removal and moving companies. It answers every call 24/7, takes complete quote requests, books survey visits, answers the practical questions you approve, and passes urgent moving-day calls to your coordinator.
Why removal companies miss calls
Why customers cannot get through for a quote
Peak days, every crew is out
Moves cluster at the end of the month and in summer. On those days every crew is on the road and the office is coordinating, exactly when new customers call for a quote.
Most calls on the busiest days
A quote needs many details
Addresses, floors, lift or stairs, rooms, large items, packing, storage, date. Taking all of that on a mobile in a lorry cab does not work, so the details come in pieces over three calls.
Incomplete requests, extra calls
The customer calls three companies
Someone planning a move asks several companies for a quote. The one that answers first and takes the request properly is the one that gets to do the survey.
First answer wins the survey
What changes
How rednea works in your removal company
Every call answered, also on peak days
rednea answers in parallel, so no quote request waits while the office coordinates the day’s moves.
Complete quote requests
From and to addresses, floors, lift or stairs, rooms, large or fragile items, packing, storage, preferred date: rednea asks it all and sends you one structured summary.
Survey visits booked
rednea books the home survey or a video survey in your calendar, so the estimator arrives with the details already known.
Moving-day problems reach the coordinator
A customer whose crew is late or a lift that is out of order is transferred to the coordinator on duty when someone is free. If nobody is, the coordinator gets the call summary by email right after the call, with the job reference.
Live in about 30 minutes
How we set rednea up for your company
Services & greeting
We record your services (home and office moves, packing, storage, furniture assembly, international moves), your area, your hours and your greeting.
Quote questions
We set the questions rednea asks for a quote and how the summary reaches you: email or your software via integration on request.
Calendar & moving-day rules
Connection to Google Calendar or Microsoft 365 for survey visits, and your rules for moving-day calls: who takes them and when to transfer.
Test call & go-live
You call your own number and try the scenarios that matter: quote request, survey booking, moving-day problem. Then you set call divert on your existing line. No number change.
Typical call scenarios
How rednea handles calls for a removal company
A quote request on a peak day
All the details in one call, and a survey booked, before the customer calls the next company.
Can you just tell me a price?
No invented price: the honest answer you approved, and a booked survey.
A problem on moving day
Moving-day calls are transferred to a person when someone is free, with the details to find the job.
An international move
A high-value request taken in full, also when the customer calls in Spanish, French or German.
GDPR and transparent AI
Reliable on every call
Data processing agreement under GDPR
Customer data is processed under a data processing agreement (Article 28 GDPR), with encryption in transit and at rest and retention you set.
Storage in Switzerland
Persistent data is stored in Switzerland, a country with an EU adequacy decision. Transcripts are deleted on the schedule you set.
Recording is your switch
Call recording is on by default and can be switched off in the dashboard, taking effect on the next call. Transcripts and summaries are separate and keep working.
Transparent AI, no invented prices
Your greeting can say from the first second that a digital assistant is answering. You write the greeting, and we suggest a wording that does this — the transparency Article 50 of the EU AI Act asks for. rednea never invents a price.
Pricing
Transparent pricing
Included
- 300 minutes
- 1 phone number
- 99 languages
Features
- AI phone assistant 24/7
- Appointment booking with calendar integration
- Web chat for your websiteNew
- 10+ voices to choose from
- Call summary by email
- Month to month, no setup fee
Included
- 1,000 minutes
- 5 phone numbers
- Unlimited assistants
- Unlimited users
Features
- Everything in Basic
- Outbound calls
Included
- From 5,000 minutes
- Custom number of phone numbers
- Unlimited assistants
- Unlimited users
Features
- Everything in Professional
- API access
- Custom SLA
Frequently asked
What removal companies ask before using rednea
Can rednea give quotes?
Only prices you give it, for example a fixed price for a small move or a storage rate. A full quote depends on the survey, so rednea takes the request and books the survey, and your team sends the quote.
Which details does it take for a quote?
The ones you set: addresses, floors, lift or stairs, rooms, large or fragile items, packing, storage, preferred date and contact details. You get one structured summary per call.
Can it book survey visits?
Yes. rednea books home or video surveys in Google Calendar or Microsoft 365, or in other software via iCal or API on request.
What happens with calls on moving day?
Your rules decide. Typically a moving-day call is transferred to the coordinator on duty, with the customer’s name and address. If nobody is free, it becomes a priority call-back, and the coordinator gets the call summary by email right after the call.
Can it take international move requests?
Yes. rednea answers in English, Spanish, Catalan, French, German and Italian, and takes the same complete request for an international move.
Can rednea answer questions about packing and storage?
Yes, with the information you approve: whether you supply boxes, whether the crew packs and unpacks, how storage works and what it costs per week or month if you publish a rate. Anything outside that becomes a structured message for your team.
What about calls in the evening and at the weekend?
Many people plan a move after work or at the weekend. rednea answers those calls like any other: it takes the full quote request, books the survey in the free slots of your calendar and sends the summary, so the request is waiting for you on Monday morning.
What if a customer wants to speak to a person?
Your greeting can say so from the first second: you write it, and we suggest a wording that says a digital assistant is answering. A customer who wants a person is transferred if someone is free, or gets a call-back with the request already noted.
How much does it cost, and how long does setup take?
From £90 per month with 300 minutes of call time, no setup fee and no minimum term. Setup takes about 30 minutes: we configure services, quote questions and moving-day rules, and you go live with call divert on your existing number.
Further reading
How an AI Receptionist Qualifies Leads on the Phone
How AI lead qualification works on a first call: what gets captured, how the conversation stays natural, routing rules for hot leads, what stays human.
How Much Does an AI Receptionist Cost? (2026 Guide)
AI receptionist pricing explained: subscription vs per-minute vs per-call models, hidden fees to watch, and how the cost compares to hiring or outsourcing.
How Many Calls Can an AI Receptionist Handle at Once?
How many simultaneous calls can an AI receptionist handle? Why callers never hear an engaged tone, what limits capacity, and how to set up for peaks.
Ready to take every quote request, even on peak days?
Live in about 30 minutes, keep your number, no minimum term.
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