Check-in queue at the desk.
Every call still answered, in any of six languages.
When reception is checking in a coach group, the phone rings unanswered, and the guest who wanted to book direct books through a portal instead. rednea answers every call in the caller’s language, takes reservation requests, answers questions about rooms, parking, pets and breakfast, and passes urgent calls to reception or the night porter.
What is rednea for hotels?
rednea is an AI phone assistant for hotels. It answers every call 24/7 in English, Spanish, Catalan, French, German or Italian, takes structured reservation requests, answers guest questions you approve, and passes urgent calls to reception or the night porter.
Why hotel calls go unanswered
Why guests cannot get through to your reception
Reception serves the guest at the desk first
Check-in, check-out, a taxi, a complaint: the guest in front of the desk always comes first. The phone rings on, and a caller who wanted to book direct goes to a booking portal.
Desk guests before callers
Guests call in many languages
Tourists call in English, German, French or Italian. If the person on shift does not speak the language, the call ends without a booking, or with a misunderstanding about dates.
Language gaps on every shift
Nights and small teams
Many small hotels have one person at night, or nobody at the desk after 11 pm. Late arrivals, lost keys and questions from abroad in another time zone all arrive when no one can answer.
One person, or none, at night
What changes
How rednea works in your hotel
Every call answered in the guest’s language
rednea detects the caller’s language and answers in it: English, Spanish, Catalan, French, German or Italian. No menu, no “please hold”.
Reservation requests, complete
Dates, guests, room type, arrival time and contact details: rednea takes the full request for reception to confirm. A direct booking in your booking engine is possible as an integration on request.
Guest questions, answered the same way every time
Check-in and check-out times, parking, pets, breakfast, cancellation policy, how to get there from the airport: rednea answers what you approve.
Urgent calls reach a person
A guest locked out at night or a problem in a room goes straight to the night porter or the manager on duty. If nobody answers, the summary follows by email right after the call. In a medical emergency, rednea tells the caller to ring 999 or 112.
Live in about 30 minutes
How we set rednea up for your hotel
Rooms, policies & greeting
We record your room types, services, check-in and check-out times, parking, pets and breakfast, your cancellation policy and your greeting.
Reservation requests
We set the details rednea takes for a reservation request and where it goes: an email to reception or your booking engine via integration on request.
Night and urgency rules
Who takes urgent calls during the day and at night, what counts as urgent, and the exact emergency wording.
Test call & go-live
You call your own number and try the scenarios that matter: booking request in English, late arrival, parking question, night-time problem. Then you set call divert on your existing line. No number change.
Typical call scenarios
How rednea handles calls for a hotel
A direct booking request during check-in time
A complete request instead of a missed call, and a guest who books direct instead of through a portal.
A late arrival
The late-arrival procedure you configured, given in the guest’s language. Reception gets the call summary as soon as the call ends.
A guest from abroad asks about parking
rednea detects German and answers in German with the information you approved, while reception stays with the guests at the desk.
A problem at night
Night-time problems are transferred to the person on duty. If nobody answers, the call summary with the room number goes out by email right after the call.
GDPR and transparent AI
Reliable on every call, at every hour
Data processing agreement under GDPR
Guest data is processed under a data processing agreement (Article 28 GDPR), with encryption in transit and at rest and retention you set.
Storage in Switzerland
Persistent data is stored in Switzerland, a country with an EU adequacy decision. Transcripts are deleted on the schedule you set.
No card numbers on the phone
rednea does not ask callers for card numbers and does not process payments. Payments and guarantees stay in your booking process.
Transparent AI, recording your switch
Your greeting can say from the first second that a digital assistant is answering. You write the greeting, and we suggest a wording that does this — the transparency Article 50 of the EU AI Act asks for. Call recording is on by default and can be switched off in the dashboard.
Pricing
Transparent pricing
Included
- 300 minutes
- 1 phone number
- 99 languages
Features
- AI phone assistant 24/7
- Appointment booking with calendar integration
- Web chat for your websiteNew
- 10+ voices to choose from
- Call summary by email
- Month to month, no setup fee
Included
- 1,000 minutes
- 5 phone numbers
- Unlimited assistants
- Unlimited users
Features
- Everything in Basic
- Outbound calls
Included
- From 5,000 minutes
- Custom number of phone numbers
- Unlimited assistants
- Unlimited users
Features
- Everything in Professional
- API access
- Custom SLA
Frequently asked
What hotels ask before using rednea
Can rednea book rooms directly?
By default, rednea takes a complete reservation request (dates, guests, room type, contact details) and sends it to reception to confirm. A direct booking in your booking engine or property-management system is possible as an integration on request; we discuss it in the kick-off call.
Which languages does it speak?
English, Spanish, Catalan, French, German and Italian. rednea detects the caller’s language and answers in it, on the same number, without a menu.
Does it take payment details?
No. rednea does not ask callers for card numbers and does not process payments. Payments and booking guarantees stay in your existing booking process.
What happens with calls at night?
You decide. Routine questions are answered and requests are taken. Urgent problems, such as a guest locked out or a fault in a room, go to the night porter or the manager on duty. In a medical emergency, rednea tells the caller to ring 999 or 112.
Can it handle group and event enquiries?
Yes. rednea takes the date, the number of people and the type of event, and sends the enquiry to the person who handles groups, or transfers the call if they are free.
What if a guest wants to speak to reception?
Your greeting can say from the first second that a digital assistant is answering: you write it, and we suggest a wording that does this. A guest who wants a person is transferred to reception if someone is free, or gets a call-back with the request already noted.
Does it work for guesthouses and holiday lets without a front desk?
Yes. Where nobody sits at a desk, rednea is the front desk on the phone: it answers questions about arrival, keys, parking and the area, takes booking requests, and passes real problems to the owner’s mobile if the owner is free. Otherwise the owner gets the call summary by email right after the call.
Do we need a new phone number?
No. You divert your existing number to rednea, from a landline or a mobile, with any provider. You can switch the divert off at any time, and with several properties each one keeps its own number and greeting.
How much does it cost, and how long does setup take?
From £90 per month with 300 minutes of call time included; if you need more, you add minutes. No setup fee and no minimum term. Setup takes about 30 minutes: we configure rooms, policies and urgency rules, and you go live with call divert on your existing number.
Further reading
How Much Does an AI Receptionist Cost? (2026 Guide)
AI receptionist pricing explained: subscription vs per-minute vs per-call models, hidden fees to watch, and how the cost compares to hiring or outsourcing.
One AI Receptionist for Multiple Locations and Brands
How an AI receptionist handles multiple locations, brands and departments with one line per unit: own number, greeting, prompt and summary recipients.
How Many Calls Can an AI Receptionist Handle at Once?
How many simultaneous calls can an AI receptionist handle? Why callers never hear an engaged tone, what limits capacity, and how to set up for peaks.
Ready to answer every guest, in their language?
Live in about 30 minutes, keep your number, no minimum term.
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