A new patient dials.
Someone answers.
New patients often phone first, even when online booking exists. Anyone who reaches voicemail at 2:10 pm calls the practice down the road. rednea answers every call in seconds, books the right treatment slot, routes dental emergencies the way your practice decides, and answers in six languages, English included.
What is rednea for dental practices?
rednea is an AI phone assistant for dental practices. It answers calls 24/7, books appointments by treatment type, lets patients cancel or move appointments at any hour, and routes emergencies per your rules. It gives no clinical advice.
The structural availability problem
Why dental practices lose new patients on the phone
Peak call hours = peak treatment hours
Your busiest call windows are also your busiest chairside hours. In the morning and straight after lunch the whole team is with patients — and in a typical practice with a dentist, a hygienist and one or two nurses, nobody does only reception.
The whole team chairside when the phone rings
A missed new patient is years of visits
A new patient who stays comes back for check-ups, hygiene and treatment for years. A new patient who reaches voicemail does not leave a message: they hang up and call the practice down the road.
One unanswered call, years of visits lost
Cancellations that never reach you
A patient who cannot come tries to cancel, hits an engaged tone, and gives up. The chair stays empty, although another patient wanted that slot. When cancelling is easy at any hour, the slot comes back in time for someone else to book it.
An empty chair that another patient wanted
What changes
How rednea works in your dental practice
Every call answered
Over lunch, after closing, during treatment: every call is answered — competently, politely, with an appointment or a structured callback request.
Appointments by treatment type
rednea distinguishes check-up, hygiene, pain appointment, new-patient exam and cosmetic consultation with the durations you set, and books the right slot directly in your calendar.
Cancellations and changes at any hour
Patients cancel or move their appointment by phone whenever it suits them, also at 10 pm. The freed slot is back in the calendar at once, and the next caller can book it.
Emergency routing that follows your rules
You define the situations — a knocked-out tooth, heavy bleeding, facial trauma — that go straight to your mobile or the dentist on duty. If nobody is free, the caller hears the emergency wording you set. Everything else is booked or logged.
Live in about 30 minutes
How we set rednea up for your practice
Greeting & appointment types
We configure the greeting, the treatment catalogue and the slot durations: check-up, hygiene, pain appointment, new patient, cosmetic — each with its duration and priority.
Connect your calendar
Integration with Google Calendar, Microsoft 365, or your practice-management software via iCal or API on request. rednea sees free slots in real time — no double bookings.
Emergency routing & billing FAQs
Define the situations that go straight to a dentist and the exact emergency wording. Configure standard answers on NHS or private treatment, plan membership, self-pay rates and hygiene prices.
Test call & go-live
You call your own number, test the scenarios (new patient, pain, reschedule, price question) and go live. Call divert works with your existing phone provider — no number change.
Typical call scenarios
How rednea handles dental calls in practice
Acute emergency — knocked-out tooth
The transfer your practice set for this situation, at once. rednea gives no clinical advice and does not judge how serious it is.
New patient looking for a check-up
New-patient intake in a single call: the correct slot length, structured contact data, payment type noted.
Check-up plus hygiene pricing
rednea gives the prices you approved and combines appointments where your calendar allows it.
A cancellation at 10 pm
The patient cancels when they remember, not when the line is free. The 8:30 slot is back in the calendar the same evening.
«We're an SME, so we need to keep costs tight but still provide a good patient experience while respecting data protection laws. I'm very happy to have found rednea, as it ticks all the right boxes. On top of that, their team has been extremely supportive.»
Sergio LegrantCOO, start.physioGDPR and patient trust
Why rednea is the right partner for dental practices
GDPR-compliant by design
Patient health data is special-category data under the UK GDPR and EU GDPR. rednea processes it under a data processing agreement, with encryption in transit and at rest and retention you set, and supports your Data Protection Impact Assessment. Persistent data is stored in Switzerland.
Billing & plan sensitivity
rednea records NHS, private or plan-membership status in a structured form but gives no binding billing advice. Complex cost questions go to the practice manager — cleanly logged.
Transparent AI
Your greeting can say from the first second that a digital assistant is answering. You write the greeting, and we suggest a wording that does this — the transparency Article 50 of the EU AI Act asks for.
No voice ID, no biometrics
rednea does not build voice profiles. Call recording is on by default and can be switched off in the dashboard; transcripts are encrypted and deleted on your schedule.
Pricing
Transparent pricing
Included
- 300 minutes
- 1 phone number
- 99 languages
Features
- AI phone assistant 24/7
- Appointment booking with calendar integration
- Web chat for your websiteNew
- 10+ voices to choose from
- Call summary by email
- Month to month, no setup fee
Included
- 1,000 minutes
- 5 phone numbers
- Unlimited assistants
- Unlimited users
Features
- Everything in Basic
- Outbound calls
Included
- From 5,000 minutes
- Custom number of phone numbers
- Unlimited assistants
- Unlimited users
Features
- Everything in Professional
- API access
- Custom SLA
Frequently asked
What dentists need to know before using rednea
Do patients accept an AI phone assistant in dentistry?
Most callers want one thing: an answer and an appointment. rednea picks up in seconds, speaks in short, clear sentences and books while the patient is on the line, which beats an engaged tone or voicemail. A patient who wants a person is transferred to your team if someone is free, or gets a priority callback.
Can rednea distinguish between check-up, hygiene, and emergency?
Yes, by the rules you set. rednea asks what the patient needs and books a check-up, hygiene, pain appointment, new-patient exam or cosmetic consultation with the duration you defined. "I have had toothache for three days" goes to a short-notice pain slot; "I have not been in three years" to a longer first exam.
How does emergency transfer work for trauma?
You define the situations that trigger an instant transfer: knocked-out tooth, heavy bleeding, oral trauma, major swelling. rednea connects the caller straight to your mobile or the dentist on duty. If nobody answers, rednea gives the wording you set, for example "If you think this is an emergency, call 999 or 112". rednea never makes clinical judgements.
What happens when a patient wants to cancel or move an appointment?
rednea handles it at any hour. It finds the appointment, cancels it or offers new times from your calendar, and the freed slot is available again at once for the next caller. Your team sees the change in the calendar and in the call summary.
Can rednea give treatment prices?
Only the prices you approve: check-up, hygiene, whitening or a first orthodontic consultation, for example. A quote for implants, crowns or aligners depends on the examination, so rednea books the consultation and does not invent a figure.
Is rednea GDPR-compliant for patient data?
Yes. Patient health data is special-category data under the UK GDPR and EU GDPR. rednea processes it under a data processing agreement, with encryption in transit and at rest and retention you set. Persistent data is stored in Switzerland. Call recording is on by default and can be switched off in the dashboard. We support your Data Protection Impact Assessment.
Does rednea work with our practice-management software?
rednea books through calendar interfaces: Google Calendar, Microsoft 365, and dental software via iCal or API on request. We confirm the integration path in the kick-off call. If no direct connector exists, the workflow runs through Google Calendar or Outlook — no double bookings.
Which languages does rednea speak?
English, Spanish, Catalan, French, German and Italian. rednea detects the caller’s language and replies naturally — useful for practices with international or multilingual patients.
What if a patient explicitly does not want AI?
Your greeting can say so from the first second: you write it, and we suggest a wording that says a digital assistant is answering. If the caller prefers a human, rednea transfers the call if someone is free, or takes a priority callback with the reason. Your team gets the summary by email right after the call.
How much does it cost, and how long does setup take?
From £90 per month with 300 minutes of call time; if you need more, you add minutes. No setup fee and no minimum term. Setup takes about 30 minutes: we configure treatments, durations, prices and emergency rules, connect the calendar, and you go live with call divert on your existing number.
Further reading
AI Receptionist for Dental Practices: No-Shows, Emergencies & Bookings
How an AI receptionist answers every dental practice call, cuts no-shows with reminders, and triages emergencies — GDPR-compliant.
Where Is Your AI Receptionist’s Data Stored — and Why It Matters
Data residency for voice AI: why where your call data is processed matters, what UK/EU GDPR says about transfers, and the questions to ask any provider.
Telephone Answering Service for Clinics and Practices (UK)
How UK clinics — physio, dental, osteopathy, private practice — stop losing patients on the phone: answering options, calendar booking, GDPR and data residency.
Ready to win new patients back?
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